Your Position: Support/ Warranty
1Mii provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by 1Mii as owned come with their own unique warranty that you can find on the product listings or contact us at firstname.lastname@example.org with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in 1 Mii’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, 1 Mii refunds the cost of the product itself
- Returns may be rejected if product does not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through 1Mii’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by 1Mii or 1Mii’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.
Quality-related warranty claims on purchases made through 1 Mii’s authorized distributors and retailers are handled through 1 Mii.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
- Buyer must provide sufficient proof of purchase
- 1 Mii must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return the item for quality inspection
Valid proof of purchase:
- Order number from online purchases made through 1 Mii or 1 Mii’s authorized resellers
- Sales invoice
- Dated sales receipt from an authorized 1 Mii reseller that shows a description of the product along with its price
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by 1 Mii quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
1 Mii is not liable for:
- Loss of data incurred from use of 1 Mii products
- Returning personal items sent to 1 Mii
When returning items with a prepaid shipping label provided by 1 Mii, 1 Mii takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. 1 Mii does not provide refunds for items damaged in transit for non-quality related warranty claims.
|Official seller||Warranty covers purchases from|
|1 Mii Website||1 Mii|
|Ankbit, Ankbit-EUR, Ankbit-JP|