Your Position: Support/ Warranty

Intro

1Mii provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by 1Mii as owned come with their own unique warranty that you can find on the product listings or contact us at support@1mii.com with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in 1 Mii’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs
• For non-quality related warranty claims, 1 Mii refunds the cost of the product itself
• Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through 1Mii’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by 1Mii or 1Mii’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.

Quality-related warranty claims on purchases made through 1 Mii’s authorized distributors and retailers are handled through 1 Mii.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

• Buyer must provide sufficient proof of purchase
• 1 Mii must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return the item for quality inspection

Valid proof of purchase:

• Order number from online purchases made through 1 Mii or 1 Mii’s authorized resellers
• Sales invoice
• Dated sales receipt from an authorized 1 Mii reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by 1 Mii quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

1 Mii is not liable for:

• Loss of data incurred from use of 1 Mii products
• Returning personal items sent to 1 Mii

When returning items with a prepaid shipping label provided by 1 Mii, 1 Mii takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. 1 Mii does not provide refunds for items damaged in transit for non-quality related warranty claims.

Authorized Resellers and Distributors：